Thank you for supporting our family business, we are so excited you have a set of our locally made, organic pjs heading under your pillow!

Don't forget - packing and delivery times will extend at peak times of year like our launches, Christmas and Easter, at these times expect a further seven days to get your order on it's way!

If you want to check in please do so, we are a friendly bunch - but rest assured we are working hard to get your order out to you!

AUSTRALIA  

FREE SHIPPING for all orders over AU$75 within Australia. All orders are shipped out of our warehouse in Melbourne via Australia Post unless otherwise stated. All shipments are tracked. 

Shipping for orders under AU$75 we charge a small flat rate fee of AU$7.00 to cover part of the post for your order. 

Express Postage is available at the checkout at your cost if required - this is currently the fastest option to ship your goods and is a discounted flat rate.

AUSTRALIA: 3-5 days to pack with a delivery estimate of 3-4 working days. Please note WA and TAS may take longer. If you need your order in a hurry please select Express Shipping. 

[Packing and Delivery times will change at peak times of year like launch nights, Christmas, Easter, and during Sale periods]

INTERNATIONAL SHIPPING as of 2020 international packages are sent via Express Courier International to New Zealand and DHL for the rest of the world. A flat shipping rate is calculated based on the zone of the destination country. All orders are shipped out of our warehouse in Melbourne with either Australia Post or DHL and you will be provided a tracking number at the time of dispatch.

Please find tracking for international parcels to New Zealand at Australia Post and tracking for international parcels to the rest of the world at DHL Express Worldwide. 

Occasionally a package may get lost in transit. If this happens to you often and you are concerned about this please email us hello@gnancy.com and we can send you a quote to have your order insured.

WE DO NOT ACCEPT RESPONSIBILITY FOR MISSING OR LOST PACKAGES SHIPPED OVERSEAS. LOST OR MISSING PACKAGES WILL NOT BE REPLACED.  

*we are working out the changes to the collection of VAT in the United Kingdom and Europe and how this will effect our business - during this time we will not be shipping to these regions.

NEW ZEALAND

Flat Rate - Express International Courier Australia Post 5-10 working days AU$18

JAPAN, SINGAPORE, HONG KONG, CHINA, SOUTH KOREA, PHILIPPINES, Flat Rate - DHL Express Courier 3-5 working days AU$35

USA + CANADA, MEXICO

Flat Rate - DHL Express Courier 3-5 working days AU$35

Flat Rate - DHL Express Courier 3-5 working days AU$35

ISRAEL, SAUDI ARABIA, UAE, KUWAIT, PAKISTAN

Flat Rate - DHL Express Courier 3-5 working days AU$40

Any additional taxes or duties that are incurred within the buyer's country are the responsibility of the buyer. Items should arrive at their destination within the time frame specified below, however as Australian Post is not in control of all parts of the delivery chain they can not guarantee that your order will reach it's destination in the time specified below. Delivery to destinations outside major cities may take longer. 

All items purchased from g.nancy are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

NEW ZEALAND: 3-5 days to pack with a delivery estimate of 5-10 working days. [Packing and Delivery times will change at peak times of year like Christmas and Easter, and also during Sale periods]

JAPAN, SINGAPORE, HONG KONG, CHINA, SOUTH KOREA, PHILIPPINES: 3-5 days to pack with a delivery estimate of 3-7 working days. [Packing and Delivery times will change at peak times of year like Christmas and Easter, and also during Sale periods]

USA + CANADA, MEXICO: 3-5 days to pack with a delivery estimate of 3-7 working days. [Packing and Delivery times will change at peak times of year like Christmas and Easter, and also during Sale periods]

FRANCE, GERMANY, IRELAND, ITALY, SWEDAN, NETHERLANDS, NORWAY, SPAIN, PHILIPPINES, UNITED KINGDOM, AUSTRIA, PORTUGAL : 3-5 days to pack with a delivery estimate of 3-7 working days. [Packing and Delivery times will change at peak times of year like Christmas and Easter, and also during Sale periods]

ISRAEL, SAUDI ARABIA, UAE, KUWAIT, PAKISTAN: 3-5 days to pack with a delivery estimate of 3-7 working days. [Packing and Delivery times will change at peak times of year like Christmas and Easter, and also during Sale periods]

RETURNS

We take great pride in our products and the delivery methods used. If for any reason you are not happy please contact us as soon as possible - we need to be notified within 7 days of receiving the goods. If the product is faulty we will gladly replace the product and cover your return shipping.

If you have a purchased the incorrect size in any of our products email our team at hello@gnancy.com and we will inform you of the conditions of an exchange. Please note return shipping for exchanged goods are the responsibility of the customer. Proof of purchase will be required to return or exchange a product. Should the product be out of stock we will offer you an alternative or credit. 

If you purchased an item somewhere else other than our website please contact the store and follow their Return and Exchange procedures. 

RETURNS OR EXCHANGES - SALE ITEMS

If you have purchased items from a dedicated sale - all sales are final - we will not be offering any returns or exchanges on sale items.